T-Mobile Main Drivers

We created a series of nine infographics to convey the major resistances to coaching employees within the T-Mobile organization. The infographics were used in a presentation focused on how to successfully manage over 1400 call center employees. The metaphor utilized revolved around the teamwork and direction required in ancient times to build massive structures out of stone, using nothing more than the resources available at the time. This metaphor provided a perfect framework to highlight the 9 major resistances to change.